Golfing TripsGolf Travel • UK
0118 230 8565Legal
Important – please read this carefully. It will help make sure your expectations line up with what we’re able to deliver and what remains within our control.
Important – please read this carefully. It will help make sure your expectations line up with what we’re able to deliver and what remains within our control.
The website www.golfingtrips.com belongs to and is run by Golfing Trips Limited (“we”/“us”), company number 17014292, registered office at 54 Fieldfare Lane, Wokingham, Berkshire, RG40 4BW. We hold ABTA membership (Y6887). The specific booking conditions that apply to you will differ according to the type of golf break you choose to book.
Tee Times – We make every effort to secure the tee times you ask for, but hotels and golf courses retain the right to change preferred times. Where your requested time isn’t available, we will, as part of our service, offer the closest alternative we can. Tee times are generally allocated on the basis of four-ball groups, so you may find yourself playing alongside other golfers on the day. Courses at resorts tend to get very busy during peak season, and a round of 4 to 4.5 hours is a fair expectation for pace of play, though this can stretch out further when the course is especially busy. We are not responsible for slow play on any course.
Playing Conditions – Golf courses are checked regularly, but the actual condition of a course on any given day can vary. Maintenance work sometimes happens with very little notice — often dictated by the weather — meaning we’re not always told in advance. Similarly, during dry periods with water restrictions in place, fairways and greens may be scorched and below their usual standard. These situations sit outside our control, and Golfing Trips Limited cannot be held liable for course conditions during your trip.
Handicap Certificates – Certain hotels and courses ask visitors to provide a handicap certificate before they’ll allow play; where this applies, we’ll let you know at booking stage and note it on your confirmation. Even where a certificate of playing ability isn’t a strict requirement, players are still expected to show proper golf etiquette and understand the rules, and each venue reserves the right to turn away anyone judged not to meet that standard. We cannot accept responsibility in such cases.
Dress Code – Suitable clothing and footwear must be worn at all times both on the course and in the clubhouse (details will be included with your confirmation). Some hotels also apply a dress code for dinner, which we’ll flag at the time of booking and in the extra notes on your confirmation. We take no responsibility for any decision made by a hotel or course that prevents you or anyone in your group from playing or dining because of unsuitable attire.
Behaviour – By booking with Golfing Trips Limited, you accept liability for any loss or damage caused by you or anyone travelling with you. Any such loss or damage must be paid for directly and immediately to the hotel concerned. If you don’t settle this, you’ll be liable for any claims later brought against us as a result — including our full legal costs and those of the other party. We ask that all our customers show consideration toward others. Where we, the venue, or anyone else in a position of authority reasonably believes that you or a member of your party is behaving in a way that causes (or is likely to cause) danger, distress or upset to others, or damage to property, we or the supplier concerned may end that person’s break immediately and without notice. That person will then be required to leave the accommodation or service in question, and neither we nor the supplier will bear any further responsibility toward them — including arranging their return travel. No refund will be issued, and we won’t cover any resulting costs or expenses.
Inclement Weather Policy – Since bad weather is bound to occur at some point during the year, hotels and golf courses may, entirely at their own discretion, close the course or switch to temporary tees and greens. Should this happen, our policy works as follows:
Before you travel – Each course has its own approach to bad weather, and our sales team can give you the specifics — call 0118 230 8565. If you’d like, we can contact the course on your behalf to check its current status. Refunds are never available for cancellations arising from course closures.
While you’re on holiday – Golf played on temporary greens and tees isn’t refundable and is treated as a normal part of playing golf in winter. Trolley and buggy bans are also common when courses are wet, and these are decided by whoever manages the course. If course closure prevents you from playing at all, we’ll try — without any guarantee, and only at the supplier’s discretion — to secure a partial refund or green fee vouchers for the golf portion of your trip. Bear in mind that winter breaks are already sold at a reduced rate, so any refund won’t match the full green fee, and on many golf holidays and tours the golf element is bundled in or offered as a complimentary extra. Every hotel and course sets its own weather policy, and decisions on partial refunds or vouchers rest entirely with them and are final.
UK & European Hotel Bookings – This covers situations where you book hotel accommodation with golf included in the UK, and the golf forms part of the hotel’s own facilities (for instance, where the hotel has its own course). For these bookings, Golfing Trips Limited acts as the hotel’s agent, arranging for a contract to exist directly between you and the hotel.
Individually Made Bookings – If you’ve arranged your travel separately (for example, booking a flight directly with an airline and a hotel through a separate accommodation website), these bookings typically won’t carry financial or legal protection under the 2018 Package Travel Regulations. You may still have some protection for individual elements through travel insurance or your debit/credit card provider — check with them directly, as protection levels differ.
Please go through the following booking conditions carefully, as they form the agreement you’ll be bound by. We suggest printing a copy to keep alongside your booking confirmation.
Accuracy – We take all reasonable steps to keep the information on our website, in our email newsletters, in quotes, and across promotional or printed materials accurate, though occasional errors or changes can still occur. We’ll always confirm the full details of your chosen break — including price — when you finalise your booking.
Price and Payment – We reserve the right to change the price of any golf holiday, whether or not the change relates to a pricing error, and we’ll confirm the current price with you before you book or pay. Price reductions from special offers won’t apply retroactively to bookings already confirmed. To secure your chosen holiday, a deposit (the amount will be confirmed by your reservation agent) is required per person at the time of booking. This non-refundable deposit is £25 per person for UK bookings, £50 per person for European bookings, and £100 per person for international bookings. We may ask for an additional amount on certain bookings where we’re required to pre-pay a supplier to secure your place.
The remaining balance is due no later than 8 weeks before your break for all bookings with us. Some bookings may require full payment earlier than 8 weeks out, and if that applies to you, we’ll say so at the time of booking. Bookings made within 8 weeks of departure must be paid in full immediately. If your deposit, balance, or final payment isn’t received by the due date, we (or the relevant hotel/supplier, where we’re acting as agent) may cancel your booking and keep the deposit already paid. Payment of the full balance is required by the notified due date (always at least 8 weeks before travel); missing this may trigger cancellation charges of up to 100%, and we’ll notify the relevant principal or supplier, who may then cancel and apply their own cancellation fees as set out in their terms. We may also charge our own service fee for cancellations — the principal’s charge plus £25 per person. Your accommodation cost doesn’t cover anything you use or buy on-site beyond what’s specifically included in your holiday price (as detailed on your confirmation) — this might include spa treatments, pro shop purchases, or meals and drinks not listed as included, all of which must be paid to the hotel directly.
Payment Methods – You can pay by debit or credit card (including MasterCard and Visa) over the phone through our sales or customer service teams, or by bank transfer provided it reaches us within our standard payment window (please quote your booking number as the reference). There’s no surcharge for using a personal debit or credit card. We take reasonable care to keep our website secure, but unless we’ve been negligent, we can’t be held responsible for losses arising from unauthorised third-party access to data you submit through the site. By entering payment details, you confirm that either the card is yours or that you’ve been specifically authorised by the cardholder to use it. All cardholders are subject to the card issuer’s own checks and authorisation, and if the issuer declines the payment, we won’t be able to process your booking.
Booking and Confirmation – Bookings can be made by phone (0118 230 8565), through the “enquire” option on our website, or via our social media channels. You must be at least 18 to book, and all bookings depend on availability. If you submit an enquiry through our Enquire Now service, we’ll acknowledge it promptly and follow up by phone or email with availability and other relevant details. If you decide to proceed, we’ll take payment by phone, bank transfer, or your preferred method, then send your booking confirmation by email (or post, if you’d prefer), setting out full details of the booking and any outstanding balance along with its due date. For Package Bookings — whether made by phone, email, or online — the contract between you and Golfing Trips Limited comes into existence only once we issue the booking confirmation. For UK & European hotel bookings, the contract instead forms between you and the hotel once the confirmation is issued. Please check your confirmation thoroughly as soon as you receive it, paying particular attention to room type and tee times, and get in touch with us within 72 hours if anything looks incorrect or incomplete — later corrections may not always be possible.
Group Bookings – Where a booking covers more than one person, the lead name takes responsibility for the entire booking. By acting as lead name, you confirm you’re authorised to accept our booking conditions on behalf of the group. The lead name is responsible for making all required payments and for keeping the rest of the party informed about booking details, as well as notifying us in writing of any changes or cancellations.
If You Have a Complaint – Should a problem arise during your trip, tell the hotel or supplier involved straight away so they have the chance to put it right. If it can’t be sorted locally, contact us at info@golfingtrips.com or 0118 230 8565 so we can step in on your behalf. Not following this process may limit our ability to investigate and fix the issue while you’re still there, which could affect your rights. Alternatively, you can write to our Customer Services team at 54 Fieldfare Lane, Wokingham, Berkshire, RG40 4BW, or email info@golfingtrips.com, including your booking reference and full details, within 28 days of returning home.
Insurance – Having proper travel insurance is, in our view, essential, and it’s a condition of your contract with us that you hold suitable cover for your trip and any activities you plan to take part in. We don’t verify insurance policies ourselves, so read your policy terms carefully and bring them with you. We accept no liability for losses arising from inadequate insurance cover. At minimum, your policy should cover cancellation costs and, for non-UK trips, the full cost of any accident or illness including repatriation.
Special Requests and Medical Issues – Let us know about any special requests when you book. We’ll pass reasonable requests on to the relevant supplier, but we can’t guarantee they’ll be met — noting a request on your confirmation doesn’t mean it’s been confirmed, and unless explicitly confirmed, all requests remain subject to availability. If anyone in your party has a medical condition or disability that might require assistance, tell us before booking, or as soon as possible afterward if diagnosed later. If the supplier genuinely can’t accommodate those needs, we reserve the right to decline the booking, or to cancel it if we only learn the details after booking.
Delays – Where transport is delayed, the provision of assistance or refreshments follows the relevant operator’s own policy, or, for flights, applicable European regulations. We can’t accept liability for delays connected to transport arrangements you’ve made independently of us.
Unavoidable and Extraordinary Circumstances – This term refers to situations where we won’t be liable or pay compensation because an obligation to you has been affected by an event that neither we nor our suppliers could have foreseen or avoided even with all reasonable care. Examples include (without limitation): war or the threat of it, riots, civil unrest, actual or threatened terrorism, industrial action, natural or nuclear disasters, severe weather, fire, epidemics or pandemics, airspace closures or related air traffic decisions causing delays or cancellations, disruption to flights linked to the UK’s departure from the EU (including any loss of airspace or transit rights), government or local authority action (including port or river authorities), lock closures, chemical or biological incidents, and adverse sea, ice or river conditions — along with any comparable events beyond the supplier’s control.
Taxes, Local Charges and Resort Fees – Some destinations impose additional charges such as departure tax, tourist tax, city tax, facility fees, or mandatory resort fees. These go directly to your accommodation or local authorities to fund local services and facilities. We — or your service providers — often can’t collect these in advance, so you’re responsible for settling them locally before checkout, and they’re subject to change by local government decision. Airport departure taxes are usually built into ticket prices, though some countries add a separate exit tax; unless stated otherwise, these aren’t included in your booking, so ask us in advance if unsure. We accept no liability for these charges, and they fall outside your booking.
Accommodation Ratings and Standards – Star ratings reflect the overall quality of a property, generally based on facilities, furnishings, food options, and service standard. However, rating systems aren’t consistent worldwide — they vary between (and even within) countries, and some countries have no official system at all. Any rating we display is therefore only a guide and reflects opinion rather than fact. Where an official tourist board rating exists, we’ll try to include it, but we can’t guarantee its accuracy — all ratings come from the relevant service provider, not from us directly.
Building Work – Maintenance, renovation, and refurbishment (along with associated noise) can occasionally happen at a property and are largely unavoidable. Where we’re told about such work, we’ll pass this on before or shortly after your booking. Note that works carried out by local authorities (such as road works) or other third parties near your accommodation aren’t the responsibility of the property or its provider.
A package holiday combines at least two different types of travel service — which could include accommodation (a hotel, villa, or apartment), transfers, car hire, or a tourist activity such as a guided tour — where this element forms a significant part of the overall trip.
When you book a package with us, your contract sits directly with Golfing Trips Limited. This covers every travel arrangement we make for you as set out in your confirmation, which may include accommodation, pre-booked golf, transfers, and any other services agreed at the time of booking.
Price – Once your booking is confirmed, we may still adjust the price to reflect changes in: (i) transport costs linked to fuel or other power sources, (ii) taxes, VAT, or third-party fees applied to included travel services (such as tourist taxes or airport/port charges), and (iii) exchange rate movements. We won’t make any price change within 20 days of your departure.
Cancellations/Amendments by You – If you want to change your booking after confirmation (for example, altering group numbers or transferring the booking to someone else) or cancel it altogether, the lead name must notify us in writing, by email or post. Cancelling close to departure can cause us to incur losses, so a cancellation fee reflecting those costs will apply. If you cancel — or your group size drops — before the balance due date, we’re entitled to keep the deposit paid (or owed) by each person cancelling. Cancelling on or after the balance due date may result in a fee up to the full remaining balance, depending on the costs we incur with suppliers, how close to departure the cancellation falls, and whether we’re able to resell the booking. If you’ve already paid in full, we’ll deduct the cancellation charge and refund any remaining amount. Contact us at info@golfingtrips.com or by phone before confirming your holiday to find out the specific cancellation policy for your hotel or course — and remember that cancellation costs covered under your personal travel insurance may be reclaimable. All amendments depend on availability, and while we’ll do our best to make requested changes, this isn’t always possible. We’ll try to transfer your booking to someone else provided we get at least 7 days’ notice before departure and the new person meets all the holiday’s conditions (we may ask for evidence before agreeing). Any additional costs from amendments or transfers are your responsibility, and these can increase the closer you get to departure — so it’s best to get in touch as early as possible. If a change to numbers leaves an odd number in the group, single room supplements will apply.
Cancellations/Amendments by Us – We occasionally need to correct errors or make changes on our website, both before and after bookings are confirmed, and in rare cases cancel a confirmed booking. We try hard to avoid this but must reserve the right to do so. That said, we won’t cancel your booking after the balance due date except where Unavoidable and Extraordinary Circumstances apply or you’ve failed to pay the final balance on time. Most changes are minor, and we’ll let you know as soon as we can. Where a “significant change” is needed, we’ll tell you as soon as reasonably possible and offer you a choice: accept the revised arrangements (with a price reduction if applicable); book an alternative holiday with us instead (we’ll try to match the standard of your original break without extra cost — if we can only offer something cheaper, we’ll refund the difference); or cancel (or accept our cancellation), in which case you’ll get a full refund of everything you’ve paid us. We won’t cover any cancellation or amendment fees you incur under separate agreements with other providers. Golf courses may close or switch to temporary tees and greens at their own discretion due to bad weather — see our Inclement Weather Policy, which is part of this contract.
Our Liability to You – We won’t pay compensation for injury, illness, death, loss (including loss of enjoyment), damage, expense, or any other claim where we can show the issue is down to you or someone in your party, or is due to an unconnected third party in a way that was unforeseeable or unavoidable, or arises from Unavoidable and Extraordinary Circumstances. Even so, we’ll still offer you prompt help if you’re in difficulty. We’re not responsible for services outside our contract with you — for example, extras a hotel or supplier agrees to provide that weren’t advertised as included on our website, or services you’ve booked separately through a third party. Various international conventions (such as Montreal for air travel, Athens for sea travel, Berne for rail, and Paris for accommodation) cap the compensation payable for death, injury, delay, or luggage loss/damage — we’re entitled to rely on those limits fully. Copies of supplier contract terms and the relevant conventions are available on request. Under European rules, denied boarding, flight cancellation, or delay after check-in may entitle you to compensation from your airline directly; if you’re unhappy with their response, you can complain to the Air Transport Users Council (0207 240 6061). We accept no liability for loss, cost, or expense that (a) we couldn’t reasonably have anticipated based on what you told us before confirming your booking, and (b) didn’t result from a breach of contract or fault on our part, our staff’s, or (where applicable) our suppliers’. We also don’t accept liability for business losses, including lost profit. You must give us and our insurers all reasonable assistance, notify both us and the relevant supplier of any claim or complaint, and — if asked — transfer to us or our insurers any rights you hold against the supplier or other responsible party (a parent or guardian must do this on behalf of anyone under 18). You must also cooperate fully if we or our insurers seek to enforce any transferred rights. Where you’re in difficulty during your trip — even where this stems from Unavoidable and Extraordinary Circumstances — we’ll give you prompt assistance, including relevant information on health services, local authorities, and consular support, and help arranging communications or alternative travel.
Passports, Visas and Health – You’re responsible for having the correct documentation for your destination, and we accept no liability if a carrier refuses you transport or a country denies entry due to missing documents. Most countries require passports valid for at least six months beyond your return date — if yours is in its final year, check with the relevant embassy. The Passport Office can be reached on 0300 222 0000. Non-British citizens or passport holders should check passport and visa requirements with the relevant embassy or consulate. Current travel advice is available from the Foreign, Commonwealth and Development Office at www.gov.uk/foreign-travel-advice, which can help you make an informed decision about travelling abroad.
Health requirements for overseas travel change regularly, so check the latest guidance ahead of departure via the Department of Health’s website, or speak to your GP, practice nurse, or a travel health clinic. We’re happy to advise on any compulsory health requirements for your destination.
We may change, update, or otherwise amend these Terms of Use at any time. As these terms remain binding on you, please check back periodically to stay current.